Vision Serenity’ guarantee to you

We will process your personal data confidentially and in compliance with international legislation.

Objective of your personal data processing

By providing us with your personal data, you are giving us your express permission to process it for the objectives described below. Your personal data is stored on the Vision Serenity database and we process it to manage our customer and publications databases, to improve the quality of our services and to inform you about new products and service offered by Vision Serenity. You may request us to delete your personal data at any time without giving a reason.

Cookies

We occasionally use cookies on our website to help us improve our service to you. A cookie is a small file that is saved to your computer by a website: it can be recovered on future visits to the same website. A cookie can only be read by the website that created it. We use cookies for administrative reasons, for example to record your preferences for certain types of information or to record your password, so that you do not have to retype it each time you visit our website. Most cookies only work during a single browsing session or visit. None of the cookies we use contain information that could lead to you being contacted by telephone, e-mail or post. You can set your web browser to tell you every time a cookie is created or to prevent them from being created (please note that this may prevent you from accessing some services that require cookies).

Publication and sharing of your personal data

Vision Serenity may be required to share your personal data to comply with a request from a legal authority or to comply with current legislation or regulations. This may also occur as part of legal proceedings started by Vision Serenity or its website host to protect or defend the rights or assets of Vision Serenity, its website host or its customers. Vision Serenity may be required to share your personal data in exceptional circumstances if forced to take action to protect the personal safety of the users of its services and/or its website or that of the general public.

Your rights with respect to your personal data

# Your right to be informed : The organisation that processes your personal data is Luxtrust S.A. de R.L. de C.V., whose registered office is at Av. 7 Sur Diagonal, Mz 29, LT 3, Local 301, Fracc Playacar Fase II, Playa del Carmen, Quintana Roo, México. You may send any questions about the storage and processing of your data to this address.

# Your right to access, to cancel and to correct : You may obtain a printed copy of the personal data we hold on you free of charge by sending a request in writing, signed and dated by you, together with proof of your identity (a copy of your identity card) to Vision Serenity. If required, you also have the right to correct any of this data which is incorrect, incomplete or irrelevant. The printed copy of your personal data will be sent to you within fifteen working days of receipt of your request.

Breach of Privacy

If, at any time, you think that our website has breached your privacy, please tell us at once by email to hello@vision-serenity.com
We will then take all necessary steps to investigate and correct this problem.